Frequently Asked Questions
Last updated: June 11, 2024
Who is FIMC?
FIMC is a provider and servicer of membership plans and benefits that help with auto, home, lifestyle and medical related expenses designed to minimize financial disruptions and keep cash in our members’ pockets.
What services does FIMC offer?
FIMC offers membership plans that include a range of benefits including Towing & Roadside Assistance, Auto Repair Rebate, Locksmith Services, Pharmacy Discounts, Travel Discounts, Auto Deductible Reimbursement, Home Deductible Reimbursement, Child Accident Benefit, and more.
What makes FIMC’s member experience unique?
FIMC provides a digital-first omnichannel engagement, delivering relevant content and an exceptional customer experience from the moment a customer becomes a member.
How can I purchase a plan?
Plans can be purchased through one of our various channel partners or directly through our website at myrealbenefits.com where we offer monthly or annual subscriptions.
How can I submit a claim?
Members can easily file a claim in a few easy steps once registered and logged in to the member portal via the website or HomeAuto+ app.
How can I contact FIMC with further questions?
Please visit the Contact Us section of our website which provides our phone, email and mail contact information with an additional area to provide your information for FIMC to contact you.
How do I cancel my plan?
To cancel your membership, simply call our customer care team at 800-621-5287 in the U.S. or 866-522-6232 in Canada. A team member will be happy to assist you during normal business hours Monday–Friday 8am–8pm EST.
You may also cancel your membership online or through the HomeAuto+ app. Simply log into the member portal and submit your request to cancel through the Member Central or Manage Account page.